Privacy policy

1. information on the collection of personal data and contact details of the person responsible
2. data collection when visiting our website
3. cookies
4. data processing for order processing
5. data processing when opening a customer account and for contract processing
6. contacting
7. use of your data for direct advertising
8. use of social media: Social Plugins
9. online marketing
10. web analysis services
11. rights of the data subject
12. duration of the storage of personal data

1. information on the collection of personal data and contact details of the person responsible
1.1 Thank you for visiting our website. In the following, we would like to inform you about how we handle your personal data when you use our website. Personal data are basically all data with which you can be personally identified.

1.2. is the person responsible for processing data on our website in accordance with the German Data Protection Act (DSGVO)

TERRA B UG (limited liability)
Holstein road 22
12161 Berlin
Germany
Phone: 0173/5444327
e-mail: info@terra-b.de

1.3 To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL or TSL) via HTTPS.

2. data collection when visiting our website
Whenever you visit our website, our system automatically records data and information that your browser sends to our server (so-called “server log files”). The following data, which is technically necessary for us, is collected:

Our visited website
Date and time of access
Amount of sent data in bytes
Source/reference from which you reached the page
Operating system used
Used Browser
IP address used (if necessary: in anonymized form

The legal basis for the processing is Art. 6 para. 1 letter f DSGVO due to our legitimate interest in improving the stability and maintaining the functionality of our website. The data will not be passed on or used in any other way. The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.
We reserve the right to subsequently check the server log files if there are concrete indications of illegal use. The data will be deleted as soon as they are no longer required for the purpose of their collection. In the case of the collection of data for the purpose of providing the website, this is the case when the respective session has ended.
In the case of storage of the data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible. The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

3. cookies
Our website uses cookies. Cookies are text files that are stored on the user’s end device. If a user calls up a website, a cookie can be stored on the user’s operating system. Some functions of our website cannot be offered without the use of cookies. This requires the browser to be recognized even after a page change. The user data collected by technically necessary cookies is not used to create user profiles. In the above-mentioned purposes, our legitimate interest also lies in the processing of personal data in accordance with Art. 6 Para. 1 lit. f) DSGVO.

In addition, our website uses cookies which enable an analysis of the surfing behaviour of the users (so-called third party cookies). Further information on the scope, purpose, legal basis and objection possibilities can be found in the respective sections of the relevant chapter of this data protection declaration.

You as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate, restrict or delete the transmission of cookies. If you deactivate cookies for our website, it is possible that not all functions of the website can be used to their full extent. You can prevent the transmission of flash cookies by changing the settings of the flash player.

Help on the settings can be found in the respective help menu of your browser under the following links: Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647 Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Some of the cookies used here are deleted after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie.

4. data processing for order processing
4.1 If you want to order in our web store, it is necessary for the conclusion of the contract that you provide your personal data, which we need for the processing of your order. We process the data you provide to process your order.

In some cases we work together with external service providers to process your order. For this purpose we have to pass on the personal data required for this purpose.

If we commission transport companies with the delivery of your goods, we will pass on your data required for the delivery of the goods to the respective transport company. For the processing of payments we will pass on your data to the assigned credit institute as necessary. If we use payment service providers, you will also be informed about this below.
The legal basis for the transfer of your data is Art. 6 para. 1 lit. b DSGVO.

4.2 Transfer of your personal data to shipping service providers

DHL
If the goods are delivered to you by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany), we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery and within the scope of what is required in accordance with Art. 6 para. 1 lit. b DSGVO. Only if you have given your express consent in the ordering process, we will pass on your e-mail address to DHL in accordance with Art. 6 para. 1 lit. a DSGVO before delivery of the goods for the purpose of coordinating a delivery date or to announce delivery. Your consent can be revoked at any time with future effect vis-à-vis the person responsible as described above or vis-à-vis the transport service provider DHL.

4.3 Use of payment service providers

Paypal
If you choose the payment method PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “payment by instalments” via PayPal, the payment will be processed by PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”).
We will pass on your personal data to PayPal in accordance with Art. 6 para. 1 lit. b DSGVO as required. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “payment by instalments” via PayPal.
For this purpose, your payment data may be passed on to credit agencies pursuant to Art. 6 para. 1 lit. f DSGVO due to PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit assessment with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method.
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data.
Which further data is collected by PayPal can be found in the respective PayPal privacy policy. This can be found under: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.

IMMEDIATELY
If the payment method “IMMEDIATELY” is selected, the payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter referred to as “IMMEDIATELY”).
We will pass on your personal data together with the information about your order to SOFORT in accordance with article 6 paragraph 1 letter b DSGVO exclusively for the purpose of payment processing and only within the scope of what is necessary.
Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden).
The privacy policy of SOFORT can be viewed here: https://www.klarna.com/sofort/datenschutz

5. data processing when opening a customer account and for contract processing
If you open a customer account with us, personal data will be collected and processed in accordance with Art. 6 para. 1 lit. b DGSVO. The scope of the data is shown in the input form. The data entered by you will be stored and used by us for contract processing.
You can delete your customer account at any time. This can be done by sending a message to the address of the person responsible or, if offered, directly in the customer account. In this case we will also block your data with regard to tax and commercial law retention periods and delete them after these periods have expired. This can only be opposed by your consent to permanent storage or a legally permitted further use of your data on our part.

6. contacting us
If you contact us via contact form, the data entered in the input mask will be transmitted to us and stored. The collected data can be taken from the respective input mask. If you contact us by e-mail, only the data you enter there will be transmitted to us. The data will be used exclusively for processing the conversation and your request. The legal basis for the processing of the data is Art. 6 para. 1 lit. a) DSGVO if the user has given his consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f) DSGVO. If the e-mail contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b) DPA. The data will be deleted as soon as they are no longer required for the purpose of their collection and provided that there are no legal obligations to retain them. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is finished when it can be concluded from the circumstances that the matter in question has been finally clarified. The user has the possibility to revoke his or her consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case the conversation cannot be continued.

7. use of your data for direct advertising

Newsletter
On our website you have the possibility to subscribe to a free newsletter. When registering for the newsletter, the data from the input mask will be transmitted to us. Only your email address is mandatory. If you make further voluntary entries, these will only be used for personal contact.

The legal basis for the processing of your data after registration for the newsletter is Art. 6 para. 1 lit. a DSGVO if the user has given his consent. We obtain this by sending you a confirmation e-mail after registering for the newsletter, which contains a confirmation link. When you click on this link, you also give your consent to receive the newsletter. When you send the registration for the newsletter, we save your IP address and the date and time of registration. This storage serves the purpose of tracing a possible misuse of your e-mail address.

We use the data collected by us when you register for the newsletter exclusively for the purpose of sending the newsletter.

The subscription to the newsletter can be cancelled by you at any time. For this purpose there is a corresponding link in every newsletter. This also enables you to revoke your consent to the storage of personal data collected during the registration process.

8. use of social media: Social Plugins
Instagram plugin as Shariff solution
We use social plug-ins (“Plug-ins”) from the Instagram online service (Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA) (hereinafter referred to as “Instagram”) on our website

In order to increase the protection of your data when visiting our website, the buttons of the plugins with the so-called Shariff solution are only integrated into the page using an HTML link. This ensures that when you visit our website with an Instagram button, a connection to Instagram’s servers is not established until you click the button and interact with the plugin, which then opens in a new browser window. You may also need to log in separately.

Instagram is certified for the US-European Privacy Shield Agreement, which ensures that the level of data protection in the EU is maintained.

For further details, please refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388/

9. online marketing
Use of Google Ads conversion tracking

This website uses the online advertising program “Google Ads” and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

In this context, our offers are advertised on external websites with the help of advertising material (so-called Google Adwords). Our legitimate interest lies in displaying advertising that is of interest to you and in achieving a fair calculation of advertising costs. The legal basis is Art. 6 para. 1 lit.a DSGVO, namely your explicit consent.

Google Ads uses cookies for conversion tracking, which are set when you click on an AdWords ad placed by Google.

These cookies usually expire after 30 days and are not used for personal identification. Each Google Ads customer is given a different cookie, so cookies cannot be tracked on the sites of ads customers.

The information obtained is used to compile conversion statistics for ads customers about the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag.

This information does not personally identify you.

If you want to prevent tracking, you can disable the Google Conversion Tracking cookie on your web browser under User Preferences.

In the case of data transfer to Google LLC based in the USA, Google LLC is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

You can find information about Google’s data protection regulations here: http://www.google.de/policies/privacy/

You can permanently deactivate the conversion cookies by adjusting your browser settings or download and install the browser plug-in available at the following link:
http://www.google.com/settings/ads/plugin?hl=de

In this case, certain functions of this website may not be able to be used or may only be used to a limited extent.

10. web analysis services

Google Universal Analytics
We use the web analysis service Google Analytics (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) for this website.
Google Analytics uses “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website.
The information thus generated about your use of this website (including the abbreviated IP address) is transferred to a Google server and stored there, whereby a transfer to the USA is possible.

We use Google Analytics with the extension “_anonymizeIp()”, which ensures anonymization of the IP address by shortening it and excludes a direct personal reference. Your IP address will therefore be shortened by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. In exceptional cases, the full IP address will be transferred to a Google server, also in the USA, and only shortened there. In these exceptional cases, this processing is carried out in accordance with Art. 6 para. 1 lit. a DSGVO, namely with your express consent.

On our behalf, Google uses this information to evaluate your use of the website, to create reports on website activities and to provide us with further services associated with the use of the website and the Internet. There is no consolidation of your IP address collected in this context with other data from Google.

You can prevent the storage of cookies by adjusting your browser settings accordingly.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the following browser plugin:
http://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, you can set an out-out cookie:

deactivate Google Analytics

This opt-out cookie works only in this browser and only for this domain. If you delete your cookies in this browser, you will need to click this link again.

In the case of data transfer to Google LLC based in the USA, Google LLC is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

This website also uses Google Analytics for a cross-device analysis of visitor flows, which is performed via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under “My Data”, “Personal Data”.

Privacy policy of Google:
https://support.google.com/analytics/answer/6004245?hl=de

11. rights of the data subject

11.1 The applicable data protection law grants you comprehensive data protection rights (rights of information and intervention) vis-à-vis the person responsible for processing your personal data, about which we inform you below:

– Right to information according to Art. 15 DSGVO:
You can request confirmation from the responsible party as to whether personal data concerning you is being processed by the responsible party. In addition, you have the right to be informed about the purpose, the categories of personal data, the recipients, the planned duration of the storage and about the existence of other rights such as correction of the data or the existence of a right of appeal to a supervisory authority, the origin of your data if it was not collected by us, the existence of automated decision making including profiling and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing concerning you, as well as your right to be informed about the guarantees that exist in accordance with Art. 46 DSGVO when your data is transferred to third countries;

– Right of rectification in accordance with art. 16 DPA:
You have the right to have the incorrect data concerning you corrected without delay and/or to have your incomplete data stored by us completed; the correction or completion must take place without delay.

– Right to limit processing in accordance with Art. 18 DSGVO:
You have the right to demand the restriction of the processing of your personal data as long as the correctness of your data which you dispute is checked, if you refuse to delete your data due to unlawful data processing and demand instead the restriction of the processing of your data, if you require your data for the assertion, exercise or defence of legal claims, after we no longer require these data after the purpose has been achieved, or if you have lodged an objection for reasons of your particular situation, as long as it is not yet clear whether our justified reasons outweigh the objection;
if the processing of personal data relating to you has been restricted, such data may be processed, with the exception of storage, only with your consent or for the purpose of pursuing, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or of a Member State If the restriction on processing has been restricted, you will be informed by the controller before the restriction is lifted.

– Right of cancellation according to art. 17 DSGVO:
You have the right to obtain the immediate deletion of your personal data if the conditions of Art. 17, paragraph 1 DSGVO are fulfilled. However, this right of deletion does not exist in particular – not conclusively – if the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims

– Right to information in accordance with Art. 19 DSGVO:

If you have exercised your right to rectification, erasure or limitation of processing, the controller is obliged to notify all recipients to whom your personal data have been disclosed of this rectification, erasure or limitation of processing, unless this is impossible or involves a disproportionate effort. You also have the right to be informed about these recipients.

– Right to data transfer in accordance with art. 20 DSGVO:
You have the right to receive your personal data communicated to us in a structured, common and machine-readable format or to request that it be transferred to another person responsible, as far as this is technically possible;

– Right of revocation according to art. 7 para. 3 DSGVO:
You have the right to object at any time to the processing of personal data concerning you that is carried out pursuant to Art. 6, paragraph 1, letter e) or f) of the DPA; this also applies to profiling based on these provisions.
You also have the right to revoke your declaration of consent under data protection law at any time with effect for the future. Revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.

– Right of appeal according to Art. 77 DSGVO:
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is in breach of the DPA.

11.2 Right of objection
You have the right to object to the processing of your data at any time with effect for the future, if we process your data on the basis of our predominant legitimate interest after weighing up the interests.
If you make use of this right to object, we will stop processing your data unless there are demonstrably compelling reasons for termination worthy of protection or if further processing serves the exercise or defense of legal claims.

12. duration of the storage of personal data
The duration of the storage of personal data depends in each case on legal retention periods. After these periods have expired, we routinely delete the data if they are no longer required for the fulfillment or initiation of a contract and/or if we have no legitimate interest in the continued storage.